meet our team

Heart Shape

Housing is the Heart
of What We Do.

Our skills, responsibilities, and job descriptions may vary widely, but we’re all working toward the same goal: to help individuals and families create pathways out of homelessness and into stable, long-term housing.

We’re always looking for people with a passion for housing to join our team. Apply for open positions on our Careers page, or sign up to lend a hand on our Volunteer page

Executive Team

Phil Kramer

Chief Executive Officer

Phil leads the Housing Matters team in identifying solutions to homelessness and championing community efforts that lead to stable, permanent housing for individuals and families. Since becoming CEO in 2015, the organization has tripled its operating budget and successfully housed more than 1,800 individuals and families in Santa Cruz County.

Previously, Phil worked as director of strategic development at Goodwill Central Coast and as director of 180 Together, a multi-agency initiative. He held positions in advertising and marketing at Google, AOL, and The Wall Street Journal early in his career before deciding to follow his passion for social justice and mission-driven work and join the Peace Corps.

Mer Stafford

Chief Impact Officer

Mer leverages more than a decade of nonprofit development expertise in cultivating relationships with donors, funding partners, foundations, and organizations. Since joining Housing Matters in 2021, she has helped raise significant financial support for Housing Matters programs and capital projects.

Previously, Mer served as executive director of a prominent, internationally renowned retreat center. Mer attended Bay State College in Boston.

Tom Stagg

Tom Stagg

Chief Initiatives Officer

Tom Stagg brings more than 14 years of experience in nonprofit management to his role as Chief Initiatives Officer. He manages Housing Matters’ many programs — from emergency shelter and day services to housing services and employment training.

Prior to joining Housing Matters in 2017, Tom served as program manager for Central City Concern, a Portland-based housing nonprofit. He holds a Master’s degree in Public Administration from the Middlebury Institute of International Studies at Monterey.

Jane Stokes

Chief Administrative Officer

Jane Stokes joined Housing Matters in November 2021 with more than 25 years of experience in nonprofit management. As Chief Administrative Officer, she oversees all things admin and budget-related, from operations to cash flow and financial planning.

Previously, Jane was the Director of Finance and Administration at Firelight, a local nonprofit working with community-based organizations in Southern and Eastern Africa. She also served as Director of Development at Kirby School. Jane holds a Bachelor of Arts degree in Humanities from San Jose State University and is a Certified Public Accountant.

Jane Stokes

Board of Directors

Cecilia Espinola


Retired, County Human Services

Don Lane

Vice President

Manager, The Appleton Foundation

Tom Gill


Former VP, CIO at Plantronics / Realtor

Mary Lou Goeke


Retired, United Way

Ray Bramson


Chief Operating Officer,
Destination: Home

John Dietz


President, PrimeMuse

Yana Jacobs


Mental Health Activist

S. Phoenix MacKinnon


Peer Counselor

Maggie McKay


Retired, County Mental Health

Laura Marcus


CEO, Dientes Community Dental Care

Tony Nethercutt


Retired Advertising Sales Executive

Martina O’Sullivan


Ron Slack


Former Publisher, Good Times


Raine Armanino

HR Manager

Rebecca Bergstrom

Rebecca Bergstrom

Accounting Specialist

Sue Berlet

Staff Development & Recruiting Manager

Julian Crown

Policy and Research Associate

Sam Hoffman

Guest Experience Coordinator

Bonne Maurer

CalAIM Billing Specialist

Miriam Newman-Gerhardt

Contract Analyst

Gianna Nicolich

Executive Assistant

Tyler Oswalt

Tyler Oswalt

Systems Analyst

Joann Roccanova

Joann Roccanova

Director of Finance & Accounting

Shona Sullivan

Senior Director of HR & QI

Natalia Ustimenko

HR Generalist

James Weaver

James Weaver

Data Specialist

Lynn Welter

Lynn Welter


Han Zhang

Billing Specialist

Marlena De Castro

Community Education Specialist

Andrea Feltz

Community Conversations Program Manager

Marsa Greenspan

Volunteer Program Manager

Emily Lowdermilk

Development Associate

Abi Mustapha


Michael Norris

Communications Manager

Louis Powell

Director of Fundraising

Kenneth Blas

Lead Maintenance Technician

Julio Chavez-Aguilar


Josue Esqueda

Lead Custodian

Ty Newcomb

Facilities Manager

Ernest H. Ortiz

Maintenance Technician

Malakai Veikoso


Alia Al-Saleh

CHAMP Housing Navigator

Priscila Balderas-Delgado

RFS Case Manager

Juan Barraza

Direct Services Coordinator

Shawna Berry

CFET Employment Specialist

Sean Bigley

Direct Services Coordinator

Hailey Blair

Direct Services Coordinator

Lisa Brekke

RCC Housing Navigator

Mari Brossfield

Direct Services Coordinator

Lauren Bliss

Direct Services Coordinator

Katie Brooks

Direct Services Coordinator

Nikki Brown

Loft Case Manager

Crysten Bush

BFH Case Manager

Stephen Campos

Housing Now Case Manager

Tarquino Chavarria

Intake Outreach Specialist

Oscar Corcoles

Director of Services/Housing

Jacqueline Escalona

NOC Direct Services Coordinator

Ellen DeRoin-Davidson

CHAMP Case Manager

Daniel Diaz

Direct Services Coordinator

Mayra Dominguez

Housing Now Case Manager

Andrea Eaton

RCC Program Manager

Edward Estrada

SSVF Program Manager

Stephanie Flores

CHAMP Case Manager

Eros Franco

Direct Services Coordinator

Zachary Frandeen

Direct Services Coordinator

Nicholas Garcia

SSVF Healthcare Navigator

Roman Gioglio

RCC Case Manager

Berenice Gutierrez

CHAMP Housing Stabilization Specialist

Sean Hamil

SSVF Case Manager

James Henderson IV

Direct Services Manager

Patricia Ibarra – Alvarez

RFS Case Manager

Zuzu Ingram-Beale

Assistant Direct Services Manager

Guadalupe Iniguez

BFH Case Manager

Cory Laborde

Direct Services Coordinator

Brian Lands

Service Navigation Coordinator

J-Bear Lawson

SSVF Outreach Specialist

Jakob Locke

Outreach Specialist

Sean Lynch

Direct Services Coordinator

Maria Martinez

Housing Now Case Manager

Andres Melgoza

Guest Experience Program Manager

Brenden McCahon

Direct Services Coordinator

Clarabel Moes

Loft Case Manager

Joseph Moens

Lead Cook

Erin Morris

RFS Program Manager

Kimberly Moore

HDAP Program Manager

Jennifer Mosch

HDAP Case Manager

Basil Lynn

RRH Case Manager

Pan Narez-Mendez

Housing Now Program Manager

Edith Nevarez

RFS Housing Stabilization Specialist

Jon Nicolin

Direct Services Coordinator

Kris Ochi

Loft Program Manager

Oscar Padilla

HDAP Housing Navigator

Megan Pajarito

RCC Kitchen/Direct Services Coordinator

Dulce Pardo Vega

BFH Case Manager

Sulee Pearson

NOC Direct Services Coordinator

Joseph Pellegrini

Direct Services Coordinator

Donald Peter

NOC Direct Services Coordinator

Lindsay Peterson

BFH Program Manager

Anthony Pignoli

Kitchen Manager

Chad Platt

Housing Now Lead Case Manager

Abdul Rahmanyar

RCC Case Manager

Nicole Ramirez

Housing Now Case Manager

Evyn Robles

Director of Campus/Housing

Kevin Rothwell

Mail Services Coordinator

David Rowe

Housing Now Case Manager

Arturo Ruvalcaba

Outreach Specialist

Terre Schroeder

Loft Housing Stabilization Specialist

Christine Smith

Assistant Loft Program Manager

Anthony Steinberg

Direct Services Coordinator

Katelyn Stone

Loft Housing Navigator

Crystal Tapia Leon

CHAMP Case Manager

Megan Tapiz

Housing Now
Case Manager

Jessica Thompson


Ruben Torres

Loft Case Manager

Isaiah Vega

Outreach Specialist

Frabrizio Velazquez

CHAMP Program Manager

Jared Wall

Direct Services Coordinator

Jordan Wall

SSVF Case Manager

Collin Webb

Housing Now Housing Stabilization Specialist

Justin Wetmore

SSVF Housing Navigator